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Neighborhood Watch
NEIGHBORHOOD WATCH IS A FREDERICK COUNTY PROGRAM 
All information posted here has been provided by Frederick County Officials

Thank you in advance for your commitment to the community.

Emergencies Requiring Immediate Police Assistance:

Call 911 to:
  • Report a situation which requires a police officer at the scene (e.g. Any crime against a person or property in progress
  • Summon an ambulance for medical assistance. Any medical emergency or potential serious physical injury risking life or limb
  • Report a fire.
  • Report suspicious, criminal activity in progress

When NOT to call 911:
  • For anything not a crime in progress or medical emergency!!
  • Do not call for directions.
  • Do not call for information about animal control issues.
  • Do not call to find out if someone is in jail. You may also call Frederick County Detention Center at (301) 600-2533
  • Do not call to report city issues that are not of a police, fire or medical nature.
  • Covenant issues contact the HOA office at 301-831-4810 or 301-874-0487
  • Refer to the government pages of the local telephone directory for the appropriate number or simply call 301 600-9000
 As always, all dispatching for the Urbana area is done through the Frederick County Sheriff’s office.


If you are unsure of how to report a crime or incident, call 911 and the operator will direct you.
  • For suspicious activity not in progress, call 301-600-2071.
  • For abandoned vehicles or parking violations on county streets (green street sign), call 301-600-2071

Tips for calling 9-1-1
 
  • Do not hang up! If the call isn’t answered immediately or if you encounter silence on the line, do not hang up and redial unless the silence lasts more than 8 seconds. TTY users can press any key after dialing 9-1-1 to indicate that a TTY is being used. However, our operators are trained to treat every "silent" call as a potential TTY call.
  • Give the Location. Address (Apartment, Duplex, House or Business), Intersection or Landmarks.
  • Suspect and Suspect Vehicle Descriptions are essential! Follow the links for detailed methods of description.
  • If the situation changes before help arrives call 9-1-1 again and update the operator.
  • In large office buildings with multi-line phone systems, the correct address may not display to the 9-1-1 operator. It is important to advise the operator of the actual address of the building and where the problem is located in the building (example floorsuite numberroom number, etc.)
  • Most Cellular Phones nowadays have Global Positioning System (GPS) capability. However, it is essential that you tell the operator your location for confirmation, or in case your phone is not working properly. 
    Despite popular belief; when a cell phone calls 9-1-1 the address you are calling from never appears on the Sheriff’s Department’s computer screen. We often receive latitude and longitude information that can be transferred to a map. However the accuracy of this can vary greatly. This is why it is so important to tell the operator where you are.
  • On some calls for medical assistance, the operator will ask some basic questions and then transfer the call to an Emergency Medical Dispatcher for instructions on what to do to assist the patient until help arrives.
  • HELP CAN BE SENT WHILE YOU TALK. State the problem briefly. Answer the operator's questions and stay on the line until the operator terminates the call.
  • Inform the operator if you want to speak to the officer(s) or responders. They should upon making this request advice the deputy. However, follow-up from the deputy will depend on what is happening. It may be the next day until the deputy has the chance to follow up with the caller.
  • If you need a translator, let the operator know. Tell the operator what language you need and an interpreter will be quickly brought on the line.
  • If you experience problems with the operator or feel your call was handled inappropriately, ask to speak to the on-duty supervisor. Keep in mind that central communications (dispatch) and all of its employees are a separate entity from the Sheriff’s office. They address and investigate their own complaints. The Sheriff’s office has no authority and is not involved in any decisions made concerning remedies of complaints or the discipline of a dispatcher.

Resources

Crime Mapping Websites:

Neighborhood Watch
Documents



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